Onboarding, automated

The Client
Onboarding
Concierge.

Your 10th client feels exactly like your first.

The moment a client pays, the system takes over. Welcome email, contract, intake, AI brief, all of it, before you've looked at your phone.

<3m
Won to fully
onboarded
0
Manual steps
remaining
10 days
Built and
handed over
Lynet Mwikali, AI Automation Specialist
This is for you if you are a
High-ticket coach running solo programs Solo consultant with 2 or more clients monthly Still onboarding clients by hand Ready for your 10th client to feel exactly like your first?
I signed a client on a Thursday evening. By the time I woke up Friday, she had received her contract, signed it, paid, and got a welcome email from my own address. I touched nothing.
Jana P. · Executive Coach · The Client Onboarding Concierge
The first impression my clients get now is so much more polished than what I was doing manually. And I spend zero time on it. It just happens.
Ruchi K. · Business Coach · The Client Onboarding Concierge
I had no idea how much time I was losing until I watched it run on its own. In 30 minutes, we found two processes I hadn't thought to automate.
Anthea A. · Life Coach · The Client Onboarding Concierge
Within 30 days it had returned the investment three times over in time saved alone. I keep recommending it to every coach I know who's still doing things manually.
Sarah M. · Life Coach · The Client Onboarding Concierge
Early client feedback · The Client Onboarding Concierge
Right now
You are the system. Every welcome email, every contract, every intake form, that's you doing it manually, for every single client who says yes.
Flagship Product

The system I built. Then proved.

I ran a full client through this system end to end on live vendor events. Won to fully briefed in under three minutes. Here's what that looks like.

✦ Flagship Build · Verified · Ready to Install
The Client Onboarding Concierge

When a client pays, the welcome email goes out. The contract gets sent. The folder gets created. The intake form lands in their inbox. Your calendar gets updated. All of it, before you've looked at your phone.

But here's the part that surprises people most.

When they submit their intake form, the system reads their answers and writes you a one page brief before your first session together. Waiting in your inbox before the call. You walk in knowing them. They notice.

And every morning, a digest. Every active client, every status, every next step, in one place, without you having to chase anything or hold it all in your head.

Your clients feel taken care of from minute one. You feel clear instead of scattered. That's what the system actually gives you, not just hours back, but the ability to be fully present for the work that actually matters.

<3m
Won to fully
onboarded
5
Core scenarios
in the system
0
Manual steps
remaining
10 days
Build and handover
timeline
What fires automatically
01
Deal Won, contract sent. You mark one field in Airtable. The coaching agreement is generated from your template and contract sent and ready for e-signature before they've finished reading the welcome email.
02
Signed, payment link issued. The moment your client signs, a payment link is created and emailed to them automatically.
03
Paid, welcome package sent. Payment confirmed, welcome email fires from your own domain with their personalised intake link and Cal.com booking.
04
Client home created. A Google Drive folder is created with their name on it, already containing their contract copy, a blank intake folder, and a shared notes doc for your sessions. Their entire client home exists before they've finished reading the welcome email. You get a Slack ping.
05
Intake submitted, AI brief ready. Client fills the intake form. Their answers are read by the system and written into a one page brief with their goals, where they're stuck, potential flags, and a suggested kickoff agenda. Waiting in your Slack before the call. You walk in knowing them.
06
Kickoff booked, prep sent. Client books their kickoff call. Confirmation sent, record updated, prep email with call instructions fired automatically.
Case Study Rate · 3 Spots
$997
First 3 installs, then $2,500. In exchange for a documented case study and testimonial on delivery.
  • 5 core automation scenarios, built and wired into your accounts
  • Your Client Command Centre (Airtable pipeline)
  • Daily digest: every active client, status, and next step in one place
  • 13 onboarding email templates written in your voice
  • Branded intake form and e-signature contract template built for your business
  • Error handling with automatic retries, failure alerts, system log
  • 30 days post-launch support included
  • 3 handover videos and operator manual. You own everything.
Optional · The Care Plan
$400/month
One new automation added every quarter. Your system monitored weekly, vendor changes and errors caught before they affect a client. A monthly report. Email and intake copy refreshed twice a year.
Post-onboarding automations available on request: renewal sequences, referral systems, recurring scheduling, and more.
▶ Watch It Run, The Client Onboarding Concierge in 3 Minutes
YouTube · Real demo
Products

Start where you are.

Not every coach is ready for the full build on day one. These products meet you where you are. The coaches who start with the playbook consistently become the ones who book the build.

Coming Soon
📖
The Solo Coach's Onboarding Playbook
$37 one-time
What to automate, what to keep human, and exactly what order to do it in. Written from building the Client Onboarding Concierge. A Google Doc you can act on this weekend.
"Coaches who buy this are specifically looking to solve the onboarding problem. It tells you whether the full build is right for you before you spend anything more."
Join the waitlist →
Coming Soon
⚙️
Client Onboarding Concierge Templates
$67 one-time
The exact Make.com automation flows from the Client Onboarding Concierge, packaged as downloadable templates. Set them up yourself with a video walkthrough. For coaches who want the system without the full build.
"Same flows, same logic, same outcomes. You wire them in yourself. Best for coaches who are technical enough to follow a walkthrough and want to move fast."
Join the waitlist →
Done for you · First 3 installs only
🚀
The Client Onboarding Concierge, Full Build
$997 then $2,500
The full system, built for your business, installed in your accounts, wired to your tools, written in your voice. 10 business days from kickoff to handover. You own everything. It runs without either of us.
"The playbook tells you what to do. The templates let you do it yourself. This is me doing it for you, completely, end to end, in 10 days."
Book an Onboarding Audit Call →
Beyond Onboarding

What comes next.

The Client Onboarding Concierge is the flagship. Once it's running, these are the systems that come next, available on request once you're ready.

🎯
Lead Qualification System
Scores and qualifies every inbound lead automatically, routing high-intent prospects straight to your calendar and low-intent ones into a nurture sequence.
Scope this project →
See what's included
Includes
  • Lead scoring logic by response
  • Intent-based routing rules
  • Personalised reply by score tier
  • Calendar booking for qualified leads
  • CRM logging on all submissions
  • Nurture sequence for non-qualified
Tools
  • Make.com
  • Typeform or Tally
  • HubSpot or Airtable
  • Cal.com
  • Gmail or Zoho Mail
1 to 2 weeks
High ROI
"Every lead scored and routed in under 60 seconds. You only spend time on the ones worth your time."
💰
Invoice and Payment Follow-Up
Automated payment reminders that go out on schedule. You never have to manually chase a client or feel awkward about your own money again.
Scope this project →
See what's included
Includes
  • Due-date trigger reminders
  • Escalating follow-up sequence
  • Overdue alert
  • CRM status update on payment
  • Confirmation email on receipt
Tools
  • Make.com
  • Xero, QuickBooks or Stripe
  • Gmail or Zoho Mail
  • Google Sheets
  • Slack
1 to 2 weeks
"The money conversation happens automatically, professionally and on time. Every time."
🗃️
CRM Auto-Update System
Pulls data from forms, emails, calendars and other tools and writes it to the right CRM record automatically. Your database stays current without anyone touching it.
Scope this project →
See what's included
Includes
  • Multi-source data ingestion
  • Field mapping and standardisation
  • Duplicate detection
  • Status updates from external triggers
  • Error logging and alerts
Tools
  • Make.com
  • HubSpot, Airtable or Notion
  • Gmail, Typeform or Cal.com
  • Google Sheets
  • Webhooks
1 to 2 weeks
"Your CRM updates itself. No copy-pasting, no manual entry, no stale records."
📅
Appointment Booking and Reminders
A complete booking-to-confirmation system. Handles scheduling, confirmations, reminders and post-appointment follow-up without you touching any of it.
Scope this project →
See what's included
Includes
  • Calendar booking integration
  • Automated confirmation email
  • 24hr and 1hr reminders
  • No-show follow-up sequence
  • Post-appointment survey trigger
Tools
  • Make.com
  • Cal.com or Acuity
  • Gmail or Zoho Mail
  • Google Sheets
  • Slack
1 to 2 weeks
"No-show rates drop. Your calendar fills itself and clients arrive prepared."
🔁
Renewal and Retention System
Fires automatically as a program nears its end, surfacing the client's own progress back to them and prompting the renewal conversation before momentum drifts.
Scope this project →
See what's included
Includes
  • Renewal window trigger
  • Progress summary pulled automatically
  • Renewal conversation prompt
  • Check-in reminders
  • CRM status update
Tools
  • Make.com
  • Airtable or your CRM
  • Gmail or Zoho Mail
  • Cal.com
1 to 2 weeks
Highest ROI
Most renewals are lost not because the client didn't want to continue, but because nobody asked at the right moment. This makes sure someone always does.
♻️
Content Repurposing and Distribution
One piece of content becomes many. Blog posts, podcasts and videos are automatically broken down, reformatted and distributed across platforms without anyone touching a scheduler.
Scope this project →
See what's included
Includes
  • Content ingestion pipeline
  • Format conversion per platform
  • Automated caption writing
  • Multi-platform scheduling
  • Analytics capture per post
Tools
  • Make.com
  • OpenAI API
  • Buffer or Later
  • Notion or Google Sheets
  • Webhooks
1 to 2 weeks
"Write once. Distribute everywhere. Consistently, without scheduling a single post manually."
About Lynet

Nobody warns you about the two hours after a client says yes.

The moment you close a client, you spend the next two hours buried in admin that has nothing to do with the work you're actually good at. Welcome email. Contract. Folder. CRM entry. The Slack message to yourself so you don't forget. Every single time, the same checklist, all of it by hand.

I'm Lynet Mwikali, an AI Automation Specialist who builds the systems that handle all of it. I built the Client Onboarding Concierge from scratch, ran a real client through it end to end on live vendor events, and verified every step worked before offering it to anyone. When I install it for a coach, I hand over something I know works. The results speak for what it is.

Connect on LinkedIn → Book an Onboarding Audit Call →
The Automation Canvas

See how it's built.

A screenshot from inside the Client Onboarding Concierge, built in Make.com. Below is one of the five scenarios that make up the full system.

Client Onboarding Concierge · Make.com · Scenario Preview
Blueprint Ready
Make.com automation canvas, Client Onboarding Concierge
↗ View this scenario live in Make.com
S1 Deal Won, contract generated and sent
S1b Signed, payment link issued automatically
S2 Paid, welcome email and Drive folder and Slack
S3 Intake submitted, AI brief in Slack
S4 Kickoff booked, confirmation and prep email
↑ What the full 5-scenario system includes, end to end
What This Replaces

Won to fully briefed and booked, in under three minutes.

A solo coach running 2 to 5 new clients a month typically spends 3 to 4 hours manually onboarding every single one. Welcome email written by hand. Contract sent separately. Folder created by memory. Payment chased by email. The Client Onboarding Concierge is built to replace every one of those steps. From the moment a client pays to the moment they are fully briefed and booked for kickoff, the entire sequence runs in under three minutes, with zero manual actions.

A Walkthrough of a Simple Onboarding Build
General example · Make.com · Not the full 5-scenario system
Testing the System Live
A real run, recorded as it happened
The Process

What working together looks like.

Three stages from first call to a system running in your accounts.

01
Step one
Onboarding Audit Call

30 minutes. We look at your current process, confirm the Client Onboarding Concierge is the right fit, and scope exactly what gets built. You leave with a clear picture of what happens next.

Book the call →
02
Step two
Build

10 business days. I install all five scenarios, wire them to your tools, write your email templates in your voice, and run a full ghost client test before handing over. You're kept in the loop throughout.

Watch the build →
03
Step three
Handover

You receive a fully documented system, three walkthrough videos, and a handover call. Everything is in your accounts. You own it completely. It runs without you, and without me.

Book an Audit Call →
The real question isn't whether you can afford this. It's whether you can afford to keep going without it.

Your time should be spent on client work, or rest. Not on a checklist that should be running itself.

Book an Onboarding Audit Call →
Work With Me

What do you want to stop doing manually?

30 minutes. I'll look at how your onboarding runs right now, show you exactly where it's leaking time, and what The Client Onboarding Concierge would change for your business specifically.

Book an Onboarding Audit Call →
Book an Onboarding Audit Call →